Changing with the times only way to improve call center security, customer...
Financial institutions have long relied on IVR (interactive voice response) systems and contact center agents to authenticate and route callers to the appropriate operator or voice option. While these...
View ArticleHow much does the call center experience impact business revenues?
Transforming customer care is all about changing mindsets. It’s about figuring out how we can do things better, faster and more cost-efficient, then convincing upper management about the true financial...
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